Terms & Conditions for Electrical Services in Bristol

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Quick Access: Terms and Conditions

1. GDPR Compliance

Burridge Electrical complies with the General Data Protection Regulation (GDPR) to protect your personal data. Any personal information collected is processed lawfully, transparently, and only for specified purposes. For detailed information, refer to our Privacy Policy.

• Your data will not be shared with third parties unless required to fulfill contractual obligations (e.g., warranties or legal compliance).
• You have the right to access, correct, or request deletion of your data at any time.
• To make a data-related request, contact us at info@burridgeelectrical.co.uk.

2. Acceptance of Terms

By accepting our quotation, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. These Terms and Conditions, along with the accepted quotation, form the entire agreement between you (the client) and Burridge Electrical.

If you have any questions or require clarification on any part of these Terms and Conditions, you must contact us before accepting the quotation or proceeding with any work.

3. Installations

a) All electrical installation work complies with BS7671 and applicable amendments.

b) Work adheres to current Building Regulations in force at the time of the project.

c) Costs assume the existing installation meets regulations. Additional costs apply for upgrades required to meet standards.

d) Cables will be concealed where practicable. Surface-mounted cables will be housed in trunking/conduits if necessary.

e) Best efforts are made to avoid damage to flooring and carpets during concealed installation. Specialist fitting may be required at your cost for full reinstatement.

f) Chase work will be refilled to 2mm below finish depth if its mentioned in the quotation. Final plastering and decoration are excluded unless specified.

g) We endeavor to maintain a clean work environment using dust sheets and vacuum equipment.

h) Clients must provide access to water and power at no cost during installation.

4. Exclusions:

a) Clearing and/or moving of furniture and other items blocking access to work areas is not included in the quoted costs. Customers must ensure the area is cleared prior to the commencement of work. If additional assistance is required, this must be agreed upon in writing and may incur additional charges.

b) Except where explicitly detailed in the quotation, builders' work (e.g., creating holes larger than 50mm in diameter, constructing support structures, or making structural alterations) is not included, except as outlined in the installation section above.

c) Re-decoration and final making good (e.g., painting, wallpapering, or plaster skimming) are excluded from quoted costs unless specifically stated in writing as included.

d) Removal and disposal of rubble, fittings, wiring, materials, general waste, and packaging is not included unless explicitly agreed in writing. Customers may need to arrange waste removal services or request this as an additional service for an agreed fee.

e) Re-laying of loft insulation and carpets is not included in the scope of work. Customers are advised to make arrangements with a professional fitter if required.

f) Burridge Electrical accepts no liability for faults, damages, or warranty claims on any electrical items supplied by you (the customer). Items supplied by customers are installed on a goodwill basis, and any issues must be directed to the original supplier or manufacturer.

g) Any defects in the installation or materials supplied by Burridge Electrical must be reported immediately upon discovery. Customers must not tamper with, open, or investigate defects themselves or permit third parties to do so. If this occurs, any warranties provided by Burridge Electrical may become void, and a call-out charge may be applied for further investigation or repairs.

5. Consumer Law

All services provided comply with the Consumer Rights Act 2015. We ensure that:

• Services are performed with reasonable care and skill.
• Materials supplied are of satisfactory quality, fit for purpose, and as described.
• You are entitled to a resolution if you are dissatisfied with our service or products.

6. Force Majeure

Burridge Electrical shall not be held liable for delays or failure to fulfill obligations due to circumstances beyond our control, including but not limited to natural disasters, pandemics, labor disputes, or supply chain disruptions.

7. Certified Electricians and Ongoing Training

Our electricians are fully certified and trained in accordance with industry standards, including compliance with BS7671. We regularly update our training to ensure compliance with the latest regulations and best practices.

8. Risk and Title of Goods

a) Risk for goods passes to the client upon delivery.

b) Ownership remains with Burridge Electrical until payment is received in full.

c) The client must ensure adequate insurance coverage for the property during installation.

9. Payment Terms

a) Payment in full is required upon completion of the specified works unless agreed otherwise in writing.
b) A 20% - 50% deposit may be requested to secure bookings.
c) Stage payments may be required for projects lasting more than 10 days.
d) Late payments may incur additional charges as permitted by the Late Payment of Commercial Debts (Interest) Act 1998.
e) Non-payment after the invoice due date will result in further action, including debt recovery services or filing a claim with the Small Claims Court. Additional recovery fees may apply.

10. Electrical Installation Condition Reports (EICRs)

a) Payment must be made in full before issuing reports, regardless of findings.

b) Limitations (e.g., inaccessible sockets) will be recorded in the report.

c) Access must be provided to all electrical accessories during the inspection.

d) Photographs may be taken for record-keeping purposes while avoiding personal or identifiable details.

e) If the property is inaccessible during a scheduled inspection, additional costs may apply to cover time and rescheduling.

f) Burridge Electrical reserves the right to notify the local council or relevant authorities of non-compliance, unsafe installations, or improper use if these issues pose a serious safety risk, as required by law.

11. Fire / Smoke Detection & Emergency Lighting

All fire and smoke detection installations and testing comply with BS5839-1 (commercial systems) and BS5839-6 (domestic systems) standards, as applicable under English law and Building Regulations.

11 a) Fire / Smoke Alarm Periodic Testing

• Full payment is required before issuing inspection or test reports, irrespective of the findings.
• Any limitations during the inspection (e.g., inaccessible detection units or control panels) will be recorded in the report, and the client will be informed.
• Clients must provide access to all detection units, control panels, and associated accessories to enable thorough inspection and testing. Failure to provide access may result in additional charges for repeat visits.
• If the property is inaccessible during a scheduled inspection, additional costs may apply to cover time and rescheduling.
• Quotations for any required remedial works, deviations, or equipment failures identified during the inspection will be provided separately.
• Burridge Electrical reserves the right to notify the local council or relevant authorities of non-compliance, unsafe installations, or improper use if these issues pose a serious safety risk, as required by law.

11 b) Fire / Smoke Alarm Installations

• All fire and smoke alarm installations are conducted in accordance with BS5839-1 and BS5839-6 standards, unless specific written instructions from the local council stipulate otherwise. Any such deviations will be documented on the installation certificate.
• Where required, Burridge Electrical may engage a third-party designer to carry out system design and commissioning services. This ensures compliance with all applicable standards and regulations for complex or large-scale installations.

11 c) Emergency Lighting Periodic Testing

• Full payment is required before issuing inspection or test reports, irrespective of the findings.
• Any limitations during the inspection (e.g., inaccessible emergency lighting units, control panels, or test switches) will be recorded in the report, and the client will be notified.
• Clients must provide access to all emergency lighting units, control panels, test switches, and associated accessories to enable thorough inspection and testing. Failure to provide access may result in additional charges for repeat visits.
• If the property is inaccessible during a scheduled inspection, additional costs may apply to cover time and rescheduling.
• Quotations for any required remedial works, deviations from standards, or equipment failures identified during the inspection will be provided separately and must be approved before proceeding.
• Burridge Electrical reserves the right to notify the local council, building control, or other relevant authorities of non-compliance, unsafe installations, or improper use if these issues pose a serious safety risk or contravene applicable regulations, as required by law.

11 d) Emergency Lighting Installations

• All emergency lighting installations are conducted in accordance with BS5266 standards (Parts 1 and 7) and comply with applicable Building Regulations, including Approved Document B (Fire Safety).
• Where specific written instructions from the local council require deviations from BS5266 standards, such deviations will be documented on the installation certificate.
• Where required, Burridge Electrical may engage a third-party designer to carry out system design, installation oversight, and commissioning services. This ensures compliance with all applicable standards and regulations for complex or large-scale installations.

12. Regulations

We adhere to the following regulations and standards:

• BS7671 Wiring Regulations
• BS5839 Standards for Fire Detection
• BS5266 Standards for Emergency Lighting
• Building Regulations (Part B, P, and M)
• Health and Safety at Work Act 1974
• Electricity at Work Regulations 1989

All team members are regularly trained to ensure compliance with evolving standards and regulations.

13. Complaints Procedure

We strive to provide excellent service. However, if you are dissatisfied:

• Inspect completed work immediately and report any issues promptly.
• If unresolved, follow our formal complaints procedure. Contact details are provided in our Contact Us page.
• If still dissatisfied, you may escalate to an Alternative Dispute Resolution (ADR) body or Ombudsman.